Process

Find out about how the ordering, templating and installation process works

How does our ordering and installation process work?

We have spent many years supplying worktops to a wide range of customers across the UK. Over this time we've developed a routine which we feels works for both the customer and ourselves, ensuring a smooth process from quoting, ordering, templating through to installation and support.

We've outlined these steps below so you know from the outset exactly what you can expect from us and what we will need you to do. Of course we'll talk you through the whole process each step of the way. If you have any questions then please do not hesitate to contact us.

Browse our large product selection on the website and select your favourite. If you require we can offer advice on materials within your required budget from our extensive range.

Samples
We have two options for you to view the product. Samples can be sent to your address or you can arrange to view the product. We offer 3 samples free of charge, with a £10 carriage cost. If you go on to order a worktop over £2000 we will reimburse any sample charges.

If you wish to order a sample please call 01752 848844 option 1.

Quote
Our friendly team will be able to give you a competitive quote for your kitchen worktop. To provide a quote we will need you to supply us with a plan. This doesn't have to be in detail. You can send us a plan in three ways;
1 - via the website Get a competitive quote
2 - via email sales@iworktops.co.uk
3 - via fax 01752 848844

We will email you a quote based on the measurement’s you have provided.

If you are happy with your quote you can easily place an order. Simply let us know when you have made a decision. We will work with you to arrange a date to visit to complete a template and arrange a provisional date for fitting. To reserve your selected material and arrange templating and provisional installation date we will need to take a 10% deposit.

The final balance is taken once the template is complete and you are 100% satisfied with your decisions PRIOR to manufacture.

Now, from past projects, we know things change. We are happy to work with you to ensure things are right. Just let us know at the earliest opportunity for any changes which may affect fitting dates.

Of course failure to pay on time may mean that your fit date will have to be moved to accommodate our busy factory schedule. Again just let us know and we will work with you.

Approximately one week before the template is due we will contact you to check all is on schedule. Then 24 hours before templating we will call to confirm time of arrival.

Our worktop installation team will arrive at the allocated time slot at your stated address. We require you to be present whilst our team is on site. It maybe we have a few questions that we will need you to answer. Our expert team will first survey your chosen installation area to ensure the template is completely accurate. This will take between 2-4 hours depending in the size of the area. It maybe that our measurements are slightly different but that's nothing to worry about. We will talk you through the process.

We will make the templates for you to check, and also complete paperwork confirming all your requirements. You will need to sign the paperwork to confirm you are happy to proceed, without a signature we cannot manufacture.

Prior to us arriving to complete the template we will need your kitchen area to be at a certain stage of build. We will provide you with a full list to provide your kitchen installer. It will cover things like units, sink, taps and hobs to be in place.

Our team will give the full plan from the template to our quote team so as we can amend anything that may have changed and ensure your order is correct. You are required to call us within 24hrs of being produced and agreed to pay the full payment. Once this has been done it will then go to our manufacturing team, with countless years of experience they will cut your worktop and put on all the finishing details that you have requested.

At an agreed date with you, normally five to seven working days after our templating team have come to measure up, we return to your address to complete the installation. Our expert fitting process typically takes between three to five hours in total spread over a morning or afternoon.

Our kitchen worktops are built to last, so go ahead and enjoy them. However if you have any questions about your worktop follow the links on our website and you will find guides on care and maintenance.