Frequently asked questions

We have regular dedicated sales staff with many years’ experience. Over time we have built up expertise in the specific requirements for granite and quartz worktops, and we are happy to advise you. You only need to contact us with your worktop dimensions or kitchen plan and we can get the ball rolling.

We don’t keep sales staff in the field to measure up. Because most of our installations are in new kitchens where a kitchen company has already measured and created a plan, it really isn’t cost effective for us to come out and redo that work. Quoting from customers’ own plans is one way in which we keep our prices down. We can of course go off a drawing you have created and you can use it as a guide for a price until one of our templating team come to your home and measure prior to cutting the stone. If there are significant changes, either larger or smaller, then we can adjust the quote accordingly.

Please see our guide on how to measure your worktops for a quote View guide

We can and often do, but never feel that telephone quotes are as accurate as quotes where we have seen a proper kitchen plan. In particular, we are cautious about buying-in materials especially for a customer where the quotation has been this informal, and in these cases we tend to leave the order until the template process. So for security, speed and smooth-running of your installation, please send a plan.

Please see our guide on how to measure your worktops for a quote View guide

The best way to give us the necessary information is to use our online quote section after reading "Am I Ready For Templating & How To Measure Your Worktops For A Quote" so you know what we need for the points below.

Please see our guide on how to measure your worktops for a quote View guide

Please see our guide on to see if you are ready for templating View guide

We need the postcode to carry out a quote to ensure we quote the correct template and installation fees, we do not cover all areas please see our map for details

Please see our guide on delivery View guide

If so we may need to send additional staff to site to help. If you have any concerns please send us photographs of the access and call the office to discuss.

Please see our guide on window sills View guide

Please see our guide on drainage options View guide

Please see our guide on finish options View guide

Please see our guide on edge details available View guide

You need to be clear on what you require when the template is completed.

Please see our guide to check if you are ready for templating View guide

Please see our guide to check on templating requirements View guide

Please see our guide explaingin the different kitchen worktops available View guide

We pride ourselves on honoring our quotes. We do not gazump, we do not hold back on hidden extras only to unveil them after customers are “hooked”, we do not use “hard sell” tactics and we even include the VAT, template and fitting charges in our quote so that it doesn’t hit you with an unexpected thud at the end of the process. In other words, the vast majority of our customers pay exactly what they are first quoted from the information we have been supplied, so it is vital you give us all your requirements to ensure the price is accurate.

There are two exceptions to this:

•When there are significant differences between the plan as sent and the reality of the kitchen as we find it on templating. Few kitchens are made perfectly according to plan, and all quotes are subject to templating. It is fairly rare, though, for the differences to be significant when it comes to pricing. And if we find we need LESS material than we quoted for we can usually reduce your price. The most common reason for an unforeseen increase is extra depth in the worktops – sometimes pipework along the wall will throw all the kitchen units forward, necessitating worktops at over 650mm deep, and this can cause appreciable cost increases.

•Where customers opt to add elements not included in the original quote. This is BY FAR the most frequent reason for increased costs – splashbacks, sills, vanity tops, hearths, cut outs, upstands and incorrect initial measurements. This will increase the costs but only to what the quote would have been if we had the information at the beginning.

Yes they do, not just between different types of stone, but a single slab of marble or granite can exhibit dramatic changes in colour and feature.

Marble has a huge range of variation. Colour can change subtly or dramatically in a single slab, veining can change colour, shape and direction. Different parts of a quarry, even moving along the rock face just a few metres can provoke huge changes.

Here at Iworktops we make the process simple, if you are having a variable material we will send you picture to ensure you are happy with the total pattern of the slabs being used.

Yes we do it is located at:

15 Darklake View, Estover, Plymouth, Devon Pl6 7TL